LUGGAGE LIFETIME GUARANTEE

AIDAN luggage offers a guaranteed lifetime warranty for all products purchased. This warranty covers defects in wheels, zippers, handles, suede compression covers, and specific cracks or breaks in the polycarbonate, aluminum shell and bumpers. Please see the Repair Policy guidelines if you wish to make a claim.

However, AIDAN’s manufacturer's guarantee does not extend to the following circumstances:

• Limitation of functionality resulting from abrasion, improper use, incorrect operation, or external forces, notably damage during transportation or flights (such as deformation, cracks, structural breakages, scratches, wear, etc.), or from the use of aggressive cleaning agents.

Please note - Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.  Airlines are accountable for repairing or compensating passengers for damaged baggage and its contents when the damage occurs while the bag is under the airline’s control during transportation (subject to maximum liability limits).

However, airlines are not liable for damage already existing in the bag or if the damage results from improper packing.

If the damage to the bag is irreparable, airlines will negotiate compensation based on the bag's value and depreciation.

LEATHER GOODS GUARANTEE

Our Small Leather Goods are covered by a limited two-year warranty, ensuring that any manufacturing faults within this period from the original purchase date will be repaired or replaced.

However, please note that this warranty does not extend to defects resulting from improper use, leather goods purchased second-hand or without proof of purchase directly from AIDAN, cosmetic damages, or general wear and tear that do not affect the functionality of the products

Important: Please ensure that you provide proof of purchase, such as your (AIDAN order number), when submitting a claim. Without this proof, we will be unable to process your claim. Additionally, please be aware that our policies do not cover cosmetic damage or general wear and tear resulting from product use.